Create new business opportunities
Prospecting to potential new customers
Handle the entire sales cycle including negotiations with clients and partners
Drive the implementation of new accounts, ensuring value is delivered and constantly looking for up-sell opportunities
Provide a clear view of the sales activities, revenue forecasting, reports and maintain an orderly workflow
Provide insights based on customer requests to further improve our offering and to both attract new customers and retainexisting ones
Work with existing customers to ensure they have successful implementations
A hard working, self-motivated person that is willing to achieve excellence.
Creative and assertive communication skills.
Open to feedback and development.
Consistently meet/exceed sales quotas within specified time frames.
Experience selling education curriculum is a plus.
Written and spoken communication skills
Demonstrated ability to learn software solutions and use of that knowledge to sell to academic institutions.
Bachelor's Degree in any related field is preferred, but not required.
Working knowledge of PipeDrive or similar CRM.
About the role:
Develop and manage client relationships and portfolios.
You will provide excellent service to customers, understand their needs and ensure their success with CodeMonkey.
Analyze customer data to improve customer adoption and experience.
Lead online consultations, and one-on-one demos to educate customers on the features of our product.
Lead the onboarding process.
Stay in touch with customers to ensure that they're realizing the full potential of CodeMonkey.
Handle and resolve customer requests and complaints.
Minimize customer churn.
A Minimum of 2 years experience in Account Management or as a CSM - MUST.
Native English speaker with excellent written and verbal skills - MUST (US market).
Energetic, self-starter, results-oriented and self-motivated.
Detail-oriented and organized team worker.
Exceptional customer service skills.
Sense of ownership and pride in your performance and its impact on the company’s success.
Ability to build professional interpersonal relationships.
A business-oriented thinker who can see the bigger picture.
A strong individual contributor who drives results.
Nice to have:
Project management skills and ability to prioritize and execute.
Flexibility to work during US hours at times.
Education or EdTech background.
Experience with customer support methods and tools.