SALES ASSOCIATE TO CUSTOMER SUCCESS MANAGER

THIS ROLE WILL BE SPLIT INTO TWO PARTS; THE FIRST 4-6 MONTHS WILL BE A SALES ROLE LATER TRANSITIONING INTO A CUSTOMER SUCCESS ROLE.

SALES ASSOCIATE TO CUSTOMER SUCCESS MANAGER

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Sales Associate

Обязанности:

  • Создавайте новые возможности для бизнеса

  • Prospecting to potential new customers

  • Осуществляем полный цикл продаж, включая переговоры с клиентами и партнерами.

  • Стимулируйте внедрение новых учетных записей, обеспечивая получение прибыли и постоянно ищите возможности для дополнительных продаж

  • Provide a clear view of the sales activities, revenue forecasting, reports and maintain an orderly workflow

  • Provide insights based on customer requests to further improve our offering and to both attract new customers and retain

    existing ones

  • Work with existing customers to ensure they have successful implementations

Требования:

  • A hard working, self-motivated person that is willing to achieve excellence.

  • Creative and assertive communication skills.

  • Open to feedback and development.

  • Consistently meet/exceed sales quotas within specified time frames.

  • Experience selling education curriculum is a plus.

  • Written and spoken communication skills

  • Demonstrated ability to learn software solutions and use of that knowledge to sell to academic institutions.

  • Bachelor's Degree in any related field is preferred, but not required.

  • Working knowledge of PipeDrive or similar CRM.


* This will be a salary position with commission bonus based on lead conversion

Customer Success Manager

About the role:

  • Develop and manage client relationships and portfolios.

  • You will provide excellent service to customers, understand their needs and ensure their success with CodeMonkey.

  • Analyze customer data to improve customer adoption and experience.

  • Lead online consultations, and one-on-one demos to educate customers on the features of our product.

  • Lead the onboarding process.

  • Stay in touch with customers to ensure that they're realizing the full potential of CodeMonkey.

  • Handle and resolve customer requests and complaints.

  • Minimize customer churn.

About you:

  • A Minimum of 2 years experience in Account Management or as a CSM - MUST.

  • Native English speaker with excellent written and verbal skills - MUST (US market).

  • Energetic, self-starter, results-oriented and self-motivated.

  • Detail-oriented and organized team worker.

  • Exceptional customer service skills.

  • Sense of ownership and pride in your performance and its impact on the company’s success.

  • Ability to build professional interpersonal relationships.

  • A business-oriented thinker who can see the bigger picture.

  • A strong individual contributor who drives results.

Nice to have:

  • Навыки управления проектами и способность расставлять приоритеты и выполнять.

  • Возможность работать в определенные часы в США. 

  • Education or EdTech background.

  • Experience with customer support methods and tools.

 *2 years of experience and native English skills. Candidates must be located in the US or Israel, and they must work US hours.